On this episode of The RAG Podcast I was joined by Joshua Rayner, the Founder & CEO of Rayner Personnel, a specialist in UK Property Recruitment. 

I originally interviewed Josh in February of 2019 in my first Hoxo office in London.

At the time, Josh had a team of 13 who were all operating as franchisees. This involved buying into the business and scaling a branch of RP in their specific geographical area of the UK.

In the first year, this approach appeared to be working (listen to the first episode for more on that!).

But in late 2019, it was clear that he had the wrong model and the wrong people.

As the pandemic began, Josh made the bold decision to release all but one of the franchisees and start again.

He redesigned his business model whilst at home and went out on a mission to grow.

Since then, he has built a team of 20 self-employed  licensees , making a small change to the old model with huge benefits for Josh and his people.

In 2021, he wrote a book about his journey as a serial recruitment agency owner – The Recruitment Rollercoaster is available via Amazon and is a current best seller! All the proceeds from sales go to Mind Charity. 

A really interesting story with a unique approach to scaling a recruitment firm!